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How to Improve Behavioral Signals on Your GBP to Help Rank

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If yours is a local business, here are a few tips to help boost your rank in the Maps results.

I think most local businesses, if they’ve done any kind of research into what it takes to get found in Google, already know that to get found in the Maps results, your business location needs to be near the person conducting the query. But even if you’re a bit out of the way, there are some things you can do to convince Google that you are relevant and a good choice.

Check out the list of 2023 ranking factors report put out by one of my favorite local SEO resources, Bright Local. To keep this post short and sweet, I won’t be going over all of them (maybe later), but today I want to talk about #5, “Behavioral” factors.

According to their definition, behavioral factors are steps users take on your GBP (Google business page), and Google considers them pertinent because you can’t really control what someone chooses to do on your GBP and thereby fake your way to the top.  These include clicks to website, clicks to call, driving directions, dwell time, leaving reviews, and asking questions.

Let’s tackle behavioral signals

I’ll talk about the others later. Today I just want to focus on behavioral signals. Why are these important? Because Google thinks that if people are trying to find your office, or store, or salon, or whatever it is, and then drive there, you must be popular. And popularity does play into Google’s ranking factors.

1. Get more driving direction requests

If you’re a plumber, you skip this section. Not one comes to you.

For everyone else, here are a few little tricks you might try to get those direction requests.

If your business takes appointments

Make sure you use some type of scheduling software that lets you send out reminders (or do it manually). Collect your clients’ cell phone number and text them a link to your GBP to get directions when they get in their car to come to you. Try to time it as close to the appointment as possible so they don’t forget to use it.

If you and others come in to work each day

Have everyone in your office go to your GBP and click the get directions every time they get in the car to come in to work. I don’t know if Google is actually watching in their Google Maps app, but I wouldn’t be surprised if they did. So I would recommend they open up the Google Maps app to search for your business and click the link there, just in case that matters.

If you have walk-in traffic (store, salon, etc.)

If yours is the type of business that has a lot of walk-in traffic, run a special that gets everyone coming in on a special day. If it’s something you can get registrations for,  do and then text them the link to your GBP for driving directions an hour before the event.

Put a QR code to scan and send them to your GBP to get driving directions on ALL your marketing material.

2. Activity and engagement

Google also wants to see others engaging with your GBP. How can you improve that?

Post, post and post

Google gives you 4 ways to post on your GBP:

  1. What’s New
  2. Event
  3. Offer
  4. Covid 19 Update

Use them all to your advantage for more engagement. Just remember why people are in Google looking for a business in the first place. They are looking to buy or hire, so don’t try to be entertaining with your GBP posts like you would in social media. Sell to them.

  • Got a special deal? Post that as an “Offer” post.
  • Create another “What’s New” post describing your services and how you might perform them better than others. To make it “new,” share a recent example.
  • If you’re hosting a special event, even if it’s a special sale day, post it as an event.
  • The Covid 19 Update may go away soon and you don’t really have any custom options here, but if they apply to you, use them. They are important to a lot of people still especially if you work in close proximity to your clients like hair stylists, dentists, even plumbers.

Products and services

Don’t be fooled into thinking if you don’t sell retail you can’t use the products feature. These are quite obvious in the SERPs, especially on phones, so use them to your advantage by filling them up with either products or services. They give your visitors a virtual “catalog” to scroll through.

And same thing applies here as to speaking to your audience. Show them you have what they came looking for and say what you need to say to convince them you’re the best option.

Here’s an example of a flashy set of animated product images we created for our client, a personal injury attorney in San Diego:

Seed your FAQs to encourage them to do the same

Plant your own questions in the “Questions and Answers” section of your GBP. Then answer them. You’ll be doing more of the tip above, but that will also let them know you’re open to discussion. So start the conversation.

Get reviews!

I can write a book on how to do this, but to keep this short, put lots of efforts into getting reviews. There is no better activity on your GBP because it feeds the beast by both demonstrating engagement with your brand when your customers leave a review, but also by providing really engaging content to everyone else.

Pay to play

Finally, even before you can be found in Maps, you can increase your traffic there by paying for it. Here’s how to do it with a social media ad campaign:

  • Create an ad that lands them on a GBP post to collect a discount code
  • Create an ad announcing an in-store special and include a QR code and link to your GBP to get directions.
  • And/or set up the promotion in your GBP using their promotion feature and then run an ad to that promotion.

3. Get clicks to website

Just about everything above that gets your visitors engaging with your GBP may also get them to click on the “Website” link which is in itself another behavioral signal! You can also boost that signal by including website links in every GBP post you create.

  • Your clients love case studies when trying to vet a service provider. Leave an excerpt with a “Read the rest of the story here” link.
  • If you’re adding a new service, link to a page explaining more of the details.

And that’s it.

Short and sweet. Hopefully it helps your maps ranking!  Go forth and conquer and come back for more tips later.


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Kathy (aka Kat) is one of the internet's original Digital Divas and freely shares her expertise in the fields of web design, SEO, Local SEO, social media marketing, content development, PPC, and conversion optimization to help businesses succeed online. Sadly, she's allergic to cats.

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